If these FAQs don't answer your question, just drop us a message: sales@this-is-neat.com


Q: I have small/big wrists - will the bracelets fit?

A: The standard size is MEDIUM, if we don't receive a comment at your checkout we will send you the standard size. If you think a medium is too small or too big, just leave us a comment if you want it made in SMALL or LARGE.

We also have adjustable bracelets for all wrist sizes.


Q: I want to buy a bracelet for a friend, how can I make sure that it will fit her?

A: We have some adjustable friendship bracelets if you are not sure about the size.

And of course it is always possible to exchange your purchase.


Q: I’m located overseas, is it possible to ship outside of Europe?

A: Yes! We ship worldwide, shipping costs are 4,50 €. For further Shipping Information please follow this link.


Q: I want a gift for my bridesmaids. Do you offer a special package for this occasion? Is there a discount if I order multiple bracelets? Do you have a special packaging?

A: Yes, we do! Just contact us directly for this special offer: sales@this-is-neat.com


Q: Do you have a shop where I can see the bracelets?

A: Working on it! The opening of the store in Vienna will be in autumn 2016. However there are sale events from time to time. If you want to keep updated about upcoming Pop-Ups, just subscribe to our Newsletter or follow us on Facebook or Instagram.

We also have stockists, who offer a selection of NEAT Jewellery, please follow this link to get more information.


Q: Is it possible to get gift wrapping? Can I include a personal note?

A: Yes, there is free gift wrapping on all orders. If you want us to include a note, please let us know through the comments section at checkout.


Q: How long does it take for my order to get shipped?

A: Your order will shipped within maximum 4 working days from the date of purchase and payment, mostly it will be shipped within 2 days.


Q: How do I take care of my jewellery?

A: To ensure the longevity of your NEAT beaded bracelet please consider our Jewellery Care Instructions.

Always protect your jewellery from water, knocks, chemical, scratches and extreme heat/cold.
Wearing the bracelets while sleeping, showering or exercising should be avoided.
For more detailed information follow this link.


Q: Is it possible to buy a customized bracelet? 7 is my lucky number and I would like to have exact 7 white pearls.

A: Yes! We are happy to fulfill your dream bracelet, just let us know your wishes. As this is a special order, please note that it might take a bit longer to be delivered.